A Heart for Hospice Conference Training Agenda

Day One

8:00 am to 8:30 am Registration
8:30 am to 9:30 am
  • Introductions
  • Introduction to Provided Materials
  • Conference Rules
9:30 am to 10:00 am Welcome to Hospice and the Precious Honor of Sharing the Last Days of a Person 
Section 1: Hospice 101A Hospice Philosophy, Goals and Services
  • Defining Hospice
  • History of Hospice
  • Hospice Philosophy
  • Palliative Care
  • Goals of Hospice
  • Services
  • The Interdisciplinary Group (IDG)
  • The Hospice Team including Core Members
  • Hospice Physician Responsibilities
  • Attending Physician Responsibilities
  • Volunteer Services
  • Bereavement Services
  • Questions and Answers
  • Levels of Care
  • Routine Home Care (RHC)
  • Continuous Care (CC)
  • Respite Care
  • General Inpatient Care
  • Questions and Answers
10:45 am to 12:00 pm Section 2: Hospice 101B Physiological, Psychosocial and Spiritual Aspects of Care
  • Holistic Approach
  • Physical Effects
  • Definition, Types and Assessing Pain
  • Pain and Symptom Management
  • Addiction
  • Symptom Management
  • Questions and Answers
15 Minute break
11:15 am to 12:30 pm Continuation of Hospice 101B
  • Death and Dying
  • Psychosocial Needs
  • Spiritual Aspects
  • Family Dynamics
  • Family Adaptation
  • Hospice and the Family
  • Fears of Dying
  • The Dying Patient’s Bill of Rights
  • Signs and Symptoms of Approaching Death
  • Signs of Death
  • Questions
12:30 pm to 1:00 pm Lunch Break (Lunch Provided)
1:00 pm to 1:45 pm Section 3: Hospice 101C The Medicare Benefit
  • Medicare Hospice Benefit
  • Benefit Periods
  • Physician Certification
  • Federal Guideline CONDITIONS OF PARTICIPATION (COP)
    • 418.100 Organization and Administration of services
    • 418.112 Hospice Care in a SNF/NF or ICF/IID
    • Contracts
  • Quality Assessment and Performance Improvement (QAPI)
  • Regulations and Policies and Procedures
  • Reimbursement
  • Questions and Answers
1:45 pm to 2:45 pm Section 4: Hospice101D Admission Process
  • Admission Criteria
  • Admission Process
  • The Informed Consent
  • Time
  • Funding
  • Patient/family Meeting
  • Overcoming Objections
  • Questions to Ask
  • Admission Paperwork
  • Data Collection
  • Physician Certification
  • Questions and Answers
15 minute break
3:00 pm to 5:30 pm Section 5: Hospice 101E Determining Appropriateness
  • Determining Appropriateness for Hospice
  • Chronic vs Terminal
  • End Stage Diseases
  • Cancer
  • Important Diagnosis Information
  • Criteria to Support End State Neurological
  • End Stage Dementia/Alzheimer’s Criteria
  • Documentation to Support End Stage Dementia
  • End Stage Pulmonary Disease Criteria
  • Documentation to Support End Stage Pulmonary
  • End Stage Cardia Criteria
  • Documentation to Support End Stage Heart Disease
  • End Stage CVA Criteria
  • End Stage Liver Disease Criteria
  • End Stage ALS Criteria
  • End stage Renal Disease Criteria
  • End Stage HIV Criteria
  • Questions

Day Two

8:30 am to 10:00 am Section 6: Hospice 101F Communication, Documentation and the Plan of Care
  • Initial Patient/family Meeting
  • Communication with Patients/Families
  • Communication with the Team
  • Communication of the Dying
  • Confidentiality
  • Documentation
  • Documentation Tips
  • Plan of Care (POC)
  • Initial Plan of Care (IPOC)
  • Comprehensive Plan of Care (CPOC)
  • Interdisciplinary Group Meeting
  • Coordination of Care
  • Questions and Answers
10:00 am to 11:00 am Section 7: Hospice 101G Advance Directives
  • Legal Concerns
  • Advance Directives
  • Durable Power of Attorney
  • Health Care Directives
  • State Specific Advance Directives
  • Questions and Answers
15 Minute break
11:15 am to 12:30 pm Section 8: Bereavement Program
  • What is Bereavement Counseling
  • Bereavement Coordinator
  • Bereavement Services
  • Bereavement Risk Assessment
  • Levels of Bereavement Programs
    • Low risk
    • Moderate Risk
    • High Risk
  • Bereavement Files
  • Bereavement Services
  • Bereavement Tracking Tools
  • Bereavement Mailing Resources
  • Questions and Answers
12:30 pm to 1:00 pm Lunch Break (Lunch Provided)
1:00 pm to 2:00 pm
  • Volunteer Program
  • Volunteer Video
  • What do Hospice Volunteers do?
  • Benefits of being a Volunteer
  • A successful Volunteer Program
  • Medicare Regulations Regarding Volunteers
  • Documentation must include…
  • Sample Volunteer Report
  • Screening Potential Volunteers
  • On line Resources
  • Sample Volunteer Application
  • Volunteer Orientation and Training
  • Training Topics
  • Volunteer Retention
  • Volunteer Personnel File
  • Volunteer Coordinator
  • Volunteer Manager Tasks
  • Where to Recruit Volunteers
  • IDG and the Volunteer
  • Challenges in Managing Volunteers
  • Recognition of Hospice Volunteers
  • Questions and Answers
2:00 pm to 3:00 pm Section 9
  • Hospice Information Set
15 Minute break
3:15 pm to 5:00 pm Section 10: QAPI / PIP
  • Conditions of Participation
  • QAPI Program Requirements
  • QAPI Activities Include
  • QAPI Team
  • The Process Step 1
  • The Process Step 2
  • The Process Step 3
  • Sample QAPI Plan and Logs
  • Sample Performance Improvement Project
    • Interactive Presentation 2 PIP Examples
  • Annual Evaluation
  • The Short Story
  • Questions and Answers

Day Three

8:30 am to 10:00 am Presentation from ACHC
15 Minute break
10:15 am to 11:00 am Section 11: Setting Up Your Office
  • Office Requirements
  • Office Postings
  • Insurance
    • Professional Liability
    • Surety Bond
    • Worker’s Compensation
  • Fire Extinguisher
  • Biohazardous Wastes
  • Supplies
  • Personnel files
  • Questions
11:45 am to 12:30 pm Section 13: Billing
  • Eligibility
  • Benefit Periods
  • Revocation of Hospice
  • Change of Hospice
  • Hospital Discharge
  • Billing Process – Notice and Claims
    • NOE
  • Levels of Care
  • 2015 National Hospice Payment rate
  • Routine home care (RHC)
  • Continuous Home Care (CHC)
  • In Patient Respite Care
  • General Inpatient Care (GIP)
  • Payment in addition to the Daily Hospice Rate
  • Pre-Election evaluation and Counseling Services
  • Physician/Nurse Practitioner Services
  • Questions and Answers
12:30 pm to 1:00 pm Lunch Break (Lunch Provided)
1:00 pm to 2:30 pm Section 14: The Power of People / Business Beginnings
  • Taking Ownership
  • Hiring Protocol
  • Interview Process
  • Being the Boss
  • Change
  • Functions of Management
  • Leadership
  • Questions and Answers
15 Minute break
2:45 pm to 4:00 pm Section 15: Software Presentation
  • Financial Considerations
  • Accounting-Doug Walters, CPA
  • Insurance-Kevin Byrne
4:00 pm to 5:30 pm Section 16: Business Development / Marketing Development
  • Integrating Marketing and Branding
  • Set Your Book of Business
  • Identifying key referral sources
  • Website/SEO
  • Closing Remarks and Farwell
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