A Heart for Hospice May 20-23rd, 2019 Training Agenda

A Heart for Hospice scribbleheart

Next Hospice Boot Camp May 20-23,2019

Updated January 23, 2019

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CONFERENCE TRAINING AGENDA

Day One

8:00 AM to 8:30 AM

Registration with 21st Century Team

8:30 AM to 9:00 AM

Introduction of the 21st Century Team

Introduction to Provided Materials 

Conference Rules

9:00 AM to 10 AM

Welcome to Hospice and the Precious Honor of sharing the Last Days of our clients Journey and assisting them to finish well.

Section 1

Hospice 101A Hospice Philosophy, Goals and Services

  • Defining Hospice
  • History of Hospice
  • Hospice Philosophy
  • Palliative Care
  • Goals of Hospice
  • Services
  • The Interdisciplinary Group (IDG)
  • The Hospice Team including Core Members
  • Hospice Physician Responsibilities
  • Attending Physician Responsibilities
  • Volunteer Services
  • Bereavement Services
  • Questions and Answers
  • Levels of Care
  • Routine Home Care (RHC)
  • Continuous Care (CC)
  • Respite Care
  • General Inpatient Care
  • Questions and Answers

10:00 AM to 11:00 AM

Section 2

Hospice 101B Physiological, Psychosocial and Spiritual Aspects of Care

  • Holistic Approach
  • Physical Effects
  • Definition, Types and Assessing Pain
  • Pain and Symptom Management
  • Addiction
  • System Management
  • Questions and Answers

Break

11:15 AM to 12:30PM

Continuation of Hospice 101B

  • Death and Dying
  • Psychosocial Needs
  • Spiritual Aspects
  • Family Dynamics
  • Family Adaptation
  • Hospice and the Family
  • Fears of Dying
  • The Dying Patient’s Bill of Rights
  • Signs and Symptoms of Approaching Death
  • Signs of Death
  • Questions

Lunch 12:30 PM

1:00 PM to 1:45 PM

Section 3

Hospice 101C The Medicare Benefit

  • Medicare Hospice Benefit
  • Benefit Periods
  • Physician Certification
  • Federal Guideline CONDITIONS OF PARTICIPATION (COP)
  • 418.100 Organization and Administration of services
  • 418.112 Hospice Care in a SNF/NF or ICF/IID
  • Contracts
  • Quality Assessment and Performance Improvement (QAPI)
  • Regulations and Policies and Procedures
  • Reimbursement
  • Questions and Answers

1:45 PM to 12:45 PM

Section 4

Hospice101D Admission Process

  • Admission Criteria
  • Admission Process
  • The Informed Consent
  • Time
  • Funding
  • Patient/family Meeting
  • Overcoming Objections
  • Questions to Ask
  • Admission Paperwork
  • Data Collection
  • Physician Certification
  • Questions and Answers

Break

3:00 PM to 5:30 PM

Section 5

Hospice101E Determining Appropriateness

  • Determining Appropriateness for Hospice
  • Chronic vs Terminal
  • End Stage Diseases
  • Cancer
  • Important Diagnosis Information
  • Criteria to Support End State Neurological
  • End Stage Dementia/Alzheimer’s Criteria
  • Documentation to Support End Stage Dementia
  • End Stage Pulmonary Disease Criteria
  • Documentation to Support End Stage Pulmonary
  • End Stage Cardia Criteria
  • Documentation to Support End Stage Heart Disease
  • End Stage CVA Criteria
  • End Stage Liver Disease Criteria
  • End Stage ALS Criteria
  • End stage Renal Disease Criteria
  • End Stage HIV Criteria
  • Questions

Day 2 Hospice Conference

8:30 AM to 10:00 AM

Section 6

Hospice101F Communication, Documentation and the Plan of Care

  • Initial Patient/family Meeting
  • Communication with Patients/Families
  • Communication with the Team
  • Communication of the Dying
  • Confidentiality
  • Documentation
  • Documentation Tips
  • Plan of Care (POC)
  • Initial Plan of Care (IPOC)
  • Comprehensive Plan of Care (CPOC)
  • Interdisciplinary Group Meeting
  • Coordination of Care
  • Questions and Answers

10:00 AM to 11:00 AM

Section 7

Hospice101G Advanced Directives

  • Legal Concerns
  • Advance Directives
  • Durable Power of Attorney
  • Health Care Directives
  • State Specific Advance Directives
  • Questions and Answers

Break

11:15 AM to 12:30 PM

Section 8

Bereavement Program

  • What is Bereavement Counseling
  • Bereavement Coordinator
  • Bereavement Services
  • Bereavement Risk Assessment
  • Levels of Bereavement Programs
  • Low Risk
  • Moderate Risk
  • High Risk
  • Bereavement Files
  • Bereavement Services
  • Bereavement Tracking Tools
  • Bereavement Mailing Resources
  • Questions and Answers

Lunch 12:30 PM to 1:00 PM

1:00 PM to 1:45 PM

Guest Speaker

Recruitment and Retention
Eric Scharber, EXACT Recruiting

1:45 PM to 2:45 PM

Section 10

Software Presentation

  • Colleen Jones – Alora Home Health Solutions

Break

3:00 PM to 4:45 PM

Section 11

Presentation from Accreditation Commission for Home Care (ACHC)

Teresa Harbour, RN, MBA, MHA, Associate Clinical Director, ACHC

Day 3 Hospice Conference

8:30 AM to 10:00 AM

Section QAPI / PIP

  • Conditions of Participation
  • QAPI Program Requirements
  • QAPI Program Elements
  • QAPI Team
  • The Process simple explanation
  • The Process analyzing
  • The Process Quality Indicators and Trends
  • QAPI Steps, Plan and Logs
  • Performance Improvement Project
    • Elements of PIP, PIP Follow up
    • Documenting Results, Discontinue, Add Quality Indicators
  • Annual Evaluation
  • Questions and Answers

Break

10:15 AM to 11:00 AM

Section 12

Setting Up Your Office

  • Office Requirements
  • Office Postings
  • Insurance
  • Professional Liability
  • Surety Bond
  • Worker’s Compensation
  • Fire Extinguisher
  • Biohazardous Wastes
  • Supplies
  • Personnel files
  • Questions

11:00 AM to 11:45 AM

Section 13

Personnel Files

  • Section 1
  • Section 2
  • Section 3
  • Section 4
  • Section 5
  • Section 6
  • Section 7
  • I-9
  • Other Personnel Specifics
  • Common Personnel Survey Deficiencies
  • Questions

11:45 AM to 12:30 PM

Section 14

Billing: Lynn Labarta, IMARK

  • Eligibility
  • Benefit Periods
  • Revocation of Hospice
  • Change of Hospice
  • Hospital Discharge
  • Billing Process – Notice and Claims
  • NOE
  • Levels of Care
  • 2015 National Hospice Payment rate
  • Routine Home Care (RHC)
  • Continuous Home Care (CHC)
  • In Patient Respite Care
  • General Inpatient Care (GIP)
  • Payment in addition to the Daily Hospice Rate
  • Pre-Election evaluation and Counseling Services
  • Physician/Nurse Practitioner Services
  • Questions and Answers

Lunch

1:00 PM to 1:45 PM

Section 15

  • What do Hospice Volunteers do?
  • Benefits of being a Volunteer
  • A successful Volunteer Program
  • Medicare Regulations Regarding Volunteers
  • Documentation must include…
  • Sample Volunteer Report
  • Screening Potential Volunteers
  • On line Resources
  • Sample Volunteer Application
  • Volunteer Orientation and Training
  • Training Topics
  • Volunteer Retention
  • Volunteer Personnel File
  • Volunteer Coordinator
  • Volunteer Manager Tasks
  • Where to Recruit Volunteers
  • IDG and the Volunteer
  • Challenges in Managing Volunteers
  • Recognition of Hospice Volunteers
  • Questions and Answers

1:45 PM to 2:45 PM

Section 16

John Dapello, Owner and CEO, 21st Century

The Power of People

  • Taking Ownership

Business Beginnings

  • Being the Boss
  • Change
  • Functions of Management
  • Leadership
  • Questions and Answers

Break

3:00 PM to 4:00 PM

Section 17

HIS Hospice Information Set

4:00 PM to 5:30 PM

Section 16

Business Development / Marketing Development

  • Integrating Marketing and Branding
  • Set Your Book of Business
  • Identifying key referral sources
  • Website/SEO

Closing Remarks and Farewell

Updated January 23,2019